O.S Travels

About

Our Mission

To be the preferred incoming travel agency by Air Ticketing, Tour operators and groups travelling.

 

Our Vision

By offering a first class, personal service and using our local knowledge, experience and contacts.we are proud to SERVE our customers with tailor-made solutions.

Our Values

Using our strengths, we deliver value to our customers by offering quality, innovative and value for money products and services.

 

Service 
Our customers come first and we work to the highest operational standards in order to exceed the expectations of our customers. 
Excellence
We deliver excellence to our travel partners and our mutual customers through the development of quality systems and continued focus on smarter ways of working.
Respect
We work together with our partners and suppliers with respect and integrity to develop and maintain long lasting and mutually beneficial working relationships.
Value
Using our strengths, we deliver value to our customers by offering quality, innovative and value for money products and services. 
Environment
We will operate responsibly to minimize negative and enhance positive environmental, social and economic impact ensuring the long term sustainability of our business and of the resources on which we depend.

 

CORPORATE SERVICES

1.24/7 reservation and ticketing services

2. Dedicated travel consultancy

3.Tailor made Tour packages (Religious / Leisure / Commercial)

4.Unmatched discounts on Group Tour, Family Tour, Honeymoon Packages, Business Travel and Leisure Travel.

5. Visa assistance, services and procurement more than 25 countries.

6.Travel Insurance worldwide.

7.Online hotel reservation (More than 150000 hotels worldwide) and direct contract with different Hotel and vendors around the globe.

8.Visitor’s services like facilitation in entry/exit.

9.Global ground transportation management (Rail+Rent a Car)

10.Airport services at Lahore ,Karachi and Islamabad Airports

11.Business lounge facility

12. Customized travel management and financial reports for corporate clients

Client Focused Standard

O.S Travel and Tours believes that key to its success is directly linked with the level of satisfaction of its customers and this performance indicator is gauged strictly. We have general standard parameters of services which help us refine and translate the needs of individual customers into tailor made solutions of their respective requirements. These key indicators include but are not limited to.

 

  • 99% is answer rate of calls /inquiry
  • 99.5% is e-mails response within same working day
  • Delivery of travel documents at least 48 hours before travel
  • Provision of Itinerary to all customers
  • Financial comparison of different options
  • Compliance with corporate policies of clients in terms of reservations
  • Delivery of written booking confirmations

Year Of Experience

10

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