What We Do
1.24/7 reservation and ticketing services
2. Dedicated travel consultancy
3.Tailor made Tour packages (Religious / Leisure / Commercial)
4.Unmatched discounts on Group Tour, Family Tour, Honeymoon Packages, Business Travel and Leisure Travel.
5. Visa assistance, services and procurement more than 25 countries.
6.Travel Insurance worldwide.
7.Online hotel reservation (More than 150000 hotels worldwide) and direct contract with different Hotel and vendors around the globe.
8.Visitor’s services like facilitation in entry/exit.
9.Global ground transportation management (Rail+Rent a Car)
10.Airport services at Lahore ,Karachi and Islamabad Airports
11.Business lounge facility
12. Customized travel management and financial reports for corporate clients
CLIENT FOCUSED STANDARDS
O.S Travel and Tours believes that key to its success is directly linked with the level of satisfaction of its customers and this performance indicator is gauged strictly. We have general standard parameters of services which help us refine and translate the needs of individual customers into tailor made solutions of their respective requirements. These key indicators include but are not limited to.
- 99% is answer rate of calls /inquiry
- 99.5% is e-mails response within same working day
- Delivery of travel documents at least 48 hours before travel
- Provision of Itinerary to all customers
- Financial comparison of different options
- Compliance with corporate policies of clients in terms of reservations
- Delivery of written booking confirmations